Return Window

Most products have a return or replacement window, typically ranging from 3 to 4 days from the date of delivery.

Conditions for Return

For a return to be accepted, the product must generally be:

• Unused and in original condition
• All original tags, packaging, and accessories intact
• For electronics (mobiles, laptops), screen locks must be disabled and the device formatted before return

Excluded / Non-returnable Items

Certain items may not be returnable due to their nature, such as: some groceries, innerwear, or specific digital products.

Initiating a Return

You can raise a return request via the “My Orders” section in your Shopping Expart account.